Zanzibar Airport Pickup - Terms and Conditions

 

1. Cancellations & Refunds

 More than 48 hours before pickup: 100% refund
 24–48 hours before pickup: 90% refund
 Less than 24 hours before pickup: 50% refund
 No-show (no cancellation): No refund
  All cancellations must be made in writing.

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2. Changes (Amendments)

 Changes must be requested at least 24 hours before pickup
 Subject to availability
 No changes allowed after the scheduled pickup time

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3. Pickup & Passenger Responsibility

 Passengers must be ready at the agreed time and location
 Delays may result in reduced service or cancellation without refund
 Children must travel with a responsible adult

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4. Luggage Policy

 Allowance: 25kg checked + 7kg hand luggage per passenger
 Extra luggage may be refused or charged
 Unaccompanied luggage is not allowed

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5. Luggage Disclaimer
We take reasonable care, but are not responsible for loss or damage unless caused by proven negligence.
Passengers should keep valuables in hand luggage.

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6. Service Delays
We are not responsible for delays caused by factors outside our control (e.g. traffic, weather, road conditions, or other unforeseen events).

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7. Liability
Our liability is limited to the value of the transport service booked.
Nothing in these terms limits liability where it cannot legally be excluded.

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8. Travel Insurance
Passengers are strongly advised to have comprehensive travel insurance.